@inbook { kerres_gestaltun,
	title = {Gestaltung der Betreuung beim E-Learning},
	booktitle = {E-Learning in Hochschulen und Bildungszentren},
	year = {2004},
	pages = {335{\textendash}350},
	publisher = {Oldenbourg},
	organization = {Oldenbourg},
	address = {M{\"u}nchen},
	author = {Michael Kerres and I N{\"u}bel and Grabe, Wanda},
	editor = {Euler, Dieter. and Seufert, Sabine}
}
